Antivirus/Antispyware Exclusions and Instructions

For proper antivirus/antispyware exclusions, please use the file exclusions and instructions listed for the product you are using below. Some antivirus exclusion lists may not allow wildcard entries (*.*) for directories - in such cases you should be able to simply specify the folder path without the *.* wildcard. If you are on a 64-bit version of Windows the install folder will be located in your c:\program files (x86)\ directory, rather than the usual c:\program files\ directory. If your antivirus does not accept folder exclusions then please add each file that is present within the installation folder to the exclusions list. The files listed below may be HIDDEN within Windows and may not appear to be present on your computer. If this is the case, you will need to enable hidden file viewing in Windows to see the files so you can exclude them. Click here for a how-to on enabling hidden file viewing in Windows.

For specific instructions for your antivirus solution, click here.

To exclude SpyAgent from your antivirus/antispyware software, please instruct your software to ignore the following files:

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists. If you are using Mcafee please contact our helpdesk for instructions.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

To exclude SpyAnywhere from your antivirus/antispyware software, please instruct your software to ignore the following files:

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, Remacc.SpyAnywhere, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

To exclude the Suite from your antivirus/antispyware software, please instruct your software to ignore the following files:

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, Remacc.SpyAnywhere, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

To exclude Realtime-Spy from your antivirus/antispyware software, please instruct your software to ignore the following files:

Note: Realtime-Spy uses a random .exe name from the above list, so please be sure to exclude all files listed, even if they are not present on your computer.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

To exclude Keystroke Spy from your antivirus/antispyware software, please instruct your software to ignore the following files:

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.KeystrokeSpy, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

To exclude NetVizor from your antivirus/antispyware software, please instruct your software to ignore the following files:

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

If you are using Symantec Corporate Antivirus, use one of the following Symantec how-to's for instructions on how to perform the exclusions properly:

Click here for Version 10.0's instructions | Click here for Version 10.1+'s instructions

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.