| NetVizor
Frequently Asked Questions
Here
you will find answers to common questions about NetVizor.
1.
What versions of Windows does NetVizor
support?
2. Can NetVizor monitor ALL users on my
network from one location?
3. What if users use multiple machines during
the day?
4. Some of my PC's are not showing up in
the network list.
5. How do I install NetVizor over my network
from one location?
6. The client is installed, but I cannot
view it when I try accessing it?
7. Unwanted computers are showing up in the network list?
8. How do I generate daily activity reports?
9. Will NetVizor work in Novell Environments?
10. Does NetVizor need a server to store data?
11. Does NetVizor use a lot of network bandwidth when storing
logs to a network location?
12. What happens if a network computer is taken off-site (i.e.: a
company laptop)?
13. Can I reconfigure clients remotely?
14. NetVizor's Remote Installation function fails - what might be wrong?
1. What versions of Windows does NetVizor support?
NetVizor works on Windows NT/200x/XP/Vista, including 64-bit versions
of Windows. NetVizor does not directly support Windows 9x/ME,
but it has been successfully used on these platforms by users.
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2. Can NetVizor monitor ALL users on my network from one location?
Yes,
once the NetVizor client is installed on
each workstation you wish to monitor you can use the NetVizor viewer software
to view activities for each user on your network from one location. Complete
network activity reports covering every computer on your network can be generated
as well.
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3. What if users use multiple machines during the day?
Not
a problem. NetVizor can be setup to log roving users as well. Please, to NetVizor's
documentation for setting this up - it is very simple to do, and it allows you
to view individual users, no matter what PC they use on your network. Back
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4. Some of my PC's are not showing up in the network list.
Make sure they are on the same subnet as the PC's you are trying to view.
Also make sure that file/print sharing is enabled on the PC you are trying
to view, as this is needed for the centralized viewer to 'find' the PC's
on your network.
You
can also use the "Computer Configuration" feature to add
IP address and workstation names to the viewer automatically.
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5. How do I install NetVizor over my network from one location?
NetVizor can be remotely installed to each workstation on your network from your
central workstation, providing you have administrator access to each workstation,
using NetVizor's remote installation feature. Logon scripts can also be used
to deploy the NetVizor client to each computer on your network.
Please
refer to NetVizor's help
documentation and installation
guides for extensive help.
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6. The client is installed, but I cannot view it when I try accessing
it?
First,
make sure the client is running and is active(monitoring). You can verify
this by entering http://127.0.0.1 in your browser when you are on PC you
are trying to access, or by trying the hotkey combination to bring up the
NetVizor password prompt. If it is indeed running, but you cannot view it
remotely through your browser, then try setting a customized port for NetVizor
in the General settings within the client. You will need to access the machine
via http://IP:PORT.
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7.
Unwanted computers are showing up in the network list.
You can disable the "Enumerate Network" feature in the viewer
options to stop NetVizor from auto-scanning your network. After that
you can configure the "Computer Configuration" list to have
NetVizor scan and load only the computers you want.
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8.
How do I generate daily activity reports?
When logged in to a workstation through NetVizor's web interface select
"Reports Generator" from the actions list. From there you can
generate reports for all users (or a specific user) on a specific date
(or all dates). Once a report is generated you can save each report for
later viewing/printing.
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9.
Will NetVizor work in Novell Environments?
Yes, assuming that the Windows TCP/IP network Novell is running on is
configured properly.
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10.
Does NetVizor need a server to store data?
No, NetVizor can store logs locally on the computer being monitored,
or on a central share on a central computer. A separate server is not
required for use with NetVizor.
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11.
Does NetVizor use a lot of network bandwidth when storing logs to
a network location?
No, NetVizor is designed to minimize network bandwidth usage. NetVizor
will save logs to its specified network location every 5 minutes, and
will not store logs if the computer has been idle between updates. Only
new activity performed by users between updates is stored in each update,
rather than re-transmitting older data along with new data. Please refer
to our log storage calculator to
estimate how much bandwidth NetVizor may use on your network.
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12.
What happens if a network computer is taken off-site (i.e.: a company
laptop)?
If a monitored computer is taken off-site and it is configured to store
logs to a network location it will automatically default to local log
storage until it returns to the network - after which it will store its
saved logs to the network location again. If the computer is configured
to store logs locally nothing will change if the computer is removed
from the network.
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13.
Can I reconfigure clients remotely?
Yes, you can push new configuration settings and content filters to active
clients on your network from your central location using the viewer's
"Synchronize Settings" function.
Please
refer to NetVizor's help
documentation and installation
guides for extensive help.
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14.
NetVizor's Remote Installation function fails -
what might be wrong?
If you
are trying to install the client remotely to another network computer
and are positive the login credentials are correct (i.e.: they tested
successfully), but the install still fails please review the following
troubleshooting steps.
On
the target computer check to ensure that:
1. the Workstation
service is running (check using services.msc)
2. the Server
service is running (check using services.msc)
3. the Admin$
share is available (check using computer management)
4. the Windows
Network is running and Printer and File Sharing are activated (no need
to actually share anything)
5. Incoming
network users authenticate as themselves
To
achieve this:
1. Turn off simple file sharing and thus turn on classical file sharing like
on Win2K.
2. Turn of network users identify as guests and thus turn on network users identify
as themselves.
To do this go to Administrative Tools in the start menu->Local Security Policy->Local
Policies->Security
Options and look for the line "Network Access:Sharing and security model
for local accounts".
Make sure this is set to "Classic - local users authenticate as themselves".
6.
your Windows firewall is not blocking the installation. By default
on WinXP SP2/Vista the firewall may block any incoming traffic so it
may be necessary to open ports 135 and 445 on your target machine for
incoming traffic from your local machine.
7. the antivirus
on the target computer is not deleting/preventing the NetVizor software
from being installed. The NetVizor remote installation function spawns
the service NetDeploySvc.exe in the target computer's System32\ folder
and must be allowed to run to complete the remote installation.
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