| Specific
Antivirus/Antispyware Software Exclusion Instructions
For
proper antivirus/antispyware exclusions, please refer to the file exclusions
lists and instructions listed for the product you are using here,
then use the following instructions for your specific antivirus solution
below to perform the exclusions.
1.
Open Avast's main control panel
2. Open the 'Real-time Shield' and' File System Shield' panes and
click 'Stop' in each to stop real-time protection.
3. Install our software
4. Repeat step 1
5. Click on 'Settings' and add our software's files to the exclusions
list and save
6. Click on 'File System Shield' and then 'Expert Settings'
7. Add our software's files to the exclusions list in this window and
save
8. Re-enable Avast by undoing step 2.
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1. Open
Avira Antivir's main control panel
2.
Disable Avira by clicking on 'Deactivate' next to 'Antivir Guard'
3. Install our software
4. Repeat step 1
5. Click on the 'Extra's menu and then choose 'Configuration'
6. Check 'Expert Mode'
7. Expand the options tree by clicking 'Scanner' - 'Scan' - 'Exception'
and add our software's files to the exceptions list
8. Expand the options tree by clicking 'Guard' - 'Scan' - 'Exception'
and add our software's files to the exceptions list
9. Click 'OK' to save all settings, then undo step 2 to re-enable Avira
AntiVir
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1.
Open AVG's main control panel
2. Click on 'Overview' then 'Resident Shield'
3. Uncheck 'Resident Shield active' and then 'Save Changes'
4. Install our software
5. Repeat step 1
6. Click on the 'Tools' menu and then choose 'Advanced Settings'
7. Click on 'PUP Exceptions'
and add our software's files to the exceptions list
8. Click on 'Resident Shield' - 'Excluded items'
and add our software's files to the exclusions list
9. Click 'OK' to save settings, then re-enable AVG by undoing step
3 |
1.
Open BitDefender's main control panel
2. Click on 'Switch to Advanced View'
3. Uncheck 'Real-time protection is enabled' in the 'Antivirus' pane's
'Shields' tab
4. Install our software
5. Repeat steps 1 and 2
6. Click on the 'Exclusions' tab in the 'Antivirus' pane
7. Ensure that 'Exclusions are enabled' is checked
8.
Add our software's files to the exceptions list by clicking the '+'
button
9. Follow the exclusions wizard to add all of our software's files
10. Leave
the 'Select if you want...' option unchecked on the last step of the
exclusion wizard
11. Click 'Apply' to save all settings - then re-enable BitDefender
by undoing step 3
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1.
Right-click on NOD32's system tray icon
2. Select 'Disable real-time file system protection' and 'Disable
Antivirus and antispyware protection'
3. Install our software
4. Open NOD32's main control panel
5. Press F5 on your keyboard
6. Expand the 'Antivirus and antispyware' tree and select 'Exclusions'
7. Click 'Add' to add our software's files to the exclusions list
8. Click 'OK' to save all settings - then re-enable NOD32 by undoing
step 2 |
1.
Right-click on Kaspersky's system tray icon and disable antivirus
protection
2. Install our software
3. Open Kaspersky's main control panel
4. Click 'Settings' at the top-right corner of the control panel
5. Click 'Threats and Exclusions' in the 'Options' tree
6. Click 'Settings' in the 'Exclusions' section to add our software's
files to the exclusions list
7. Save all settings by clicking 'OK' - then re-enable Kaspersky by
undoing step 1
|
| MalwareBytes'
AntiMalware |
1.
Right-click on MalwareByte's AntiMalware system tray icon and
uncheck 'Enable Protection'
2. Install our software
3. Open the MalwareBytes'AntiMalware main control panel
4. Perform a quick scan under AntiMalware's 'Scanner' tab
5. When the scan completes click on 'Show Results'
6. Check all of our software's files and select 'Ignore' to ignore
the files
7. Click Exit to save settings - then re-enable MalwareBytes' AntiMalware
by undoing step 1
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| Microsoft
Security Essentials |
1.
Open Microsoft Security Essentials' main control panel
2. Click on 'Tools' at the top of the control panel
3. Click on 'Options'
4. Uncheck 'Use Real-time Protection' in the 'Real-time Protection'
options section and click 'Save'
5. Install our software
6. Repeat steps 1-3
7. Scroll down to the 'Excluded files and folders'
8.
Add our software's files to the exclusions list
9. Re-enable real-time protection by undoing step 4
|
| Norton
Antivirus and Norton 360/Internet Security |
1.
Right-click on Norton's system tray icon and select 'Disable
Antivirus Auto-Protect'
2. Install our software
3. Open Norton's main control panel
4. Click 'Settings' (if using Norton 360 now click 'Antivirus Settings')
5. Under 'Computer Settings' scroll down to the 'Antivirus and SONAR
Exclusions' section
6. Add our software's files to the 'Items to Exclude from Scans' list
7. Add our software's files to the 'Items
to Exclude from Auto-Protect and SONAR Detections' list
8. Add our software's signatures to the 'Signatures to Exclude from
All Detections' list
9. Click 'OK' to Save all settings
10. If you are using Norton 360
click on 'Firewall'
in the settings screen obtained in step 4
11. Under
'Program Rules' add any executable files found in our software's install folder
to the list, and choose 'Allow'. Click 'OK' to save settings
12. Re-enable Norton by undoing step 1
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1.
Open Panda's main control panel
2. Click 'Preferences'
3. Uncheck 'Enable protection against known threats' and
click 'OK'
4. Install our software
5. Repeat steps 1 and 2
6. Click the 'Settings...' button in the 'Threats to detect and execute'
section on the 'Known threats" tab
7. Add our software's files and folders to the appropriate exclusions
lists
8. Click 'OK' on all remaining windows to save settings - then re-enable
Panda by undoing step 3
|
1.
Install our software
2. Perform a system scan
3. When the scan completes, select our software's files and right
click in the 'Scan Results' pane
4. Select 'Move Checked to Global Action List' in the popup menu
5. Click on 'Settings' on Spyware Doctor's control panel then 'Global
Action List'
6. Ensure that 'Allow' is set for all of our software's files
|
1.
Install our software
2. When Spybot S&D alerts you of system changes, choose 'Allow Change'
3. Open Spybot's main control panel and click on 'Check for Problems'
to scan your system
4. Right-click on each found file/folder and select 'Exclude this
product from further searches' |
| Symantec
Endpoint Protection |
1.
Open Symantec Endpoint on your computer and click on the 'Change
Settings' button
2. Click on 'Configure Options' for the 'Antivirus and Antispyware
Protection' option, and turn off File Protection (uncheck the
File Protection option) - Click 'OK' to save
3. Install our software
4. Return to the Symantec interface and click on 'Configure Options' for
the 'Centralized Exceptions' option
5. Click on 'Add' and choose 'Folder' - Add our software's installation
folder to the exclusions list
6. Click on 'Add' and choose 'File' - Add our software's files to
the list by repeating this step for each file listed in our exclusions
list
7. Click on 'Add' and choose 'Known Risks' - Check the signatures listed
in our exclusions list in the list of risks that appear and click 'OK'
to save
8. Click 'OK' to save all of the exclusions added
9. Re-enable File Protection by undoing Step 2
|
| Webroot
Internet Security |
1.
Open Webroot's main control panel
2. Uncheck 'Internet communication' under the 'Shields' options
pane
3. Click on the 'Options' pane on the left, then choose the 'Shields'
tab
4. Uncheck
'Protect against viruses' option
5. Install our software
6. Re-enable the options from steps 2-4
7. Run a 'Quick sweep' from the 'Sweep' pane
8. In the list of results, right-click on our software's files and
choose 'Always Ignore'
9. Uncheck our software's files and click 'Quarantine Selected' to
complete the sweep
|
1.
Open Windows Defender's main control panel
2. Click on 'Tools' at the top of the control panel
3. Click on 'Options'
4. Uncheck 'Use Real-time Protection' in the 'Real-time Protection'
options pane and click 'Save'
5. Install our software
6. Repeat steps 1-3
7. Click on 'Excluded files and folders'
8. Add our software's files to the exclusions list
9. Re-enable real-time protection by undoing step 4 |
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