| Antivirus/Antispyware
Exclusions and Instructions
If,
while downloading or installing our software, you receive an alert
from your antivirus or antispyware software do not be alarmed. Our
software is not a virus, and it cannot damage your computer. Many
virus scanners now alert you when just about any program that could
be potentially used in a malicious or privacy-invasive manner is
installed - this includes keystroke loggers, activity monitoring
software, remote administration tools, and more. This includes commercially
available, reputable software like our own. Please read below for
a comprehensive list of what types of software your antivirus may
present an alert for.
 How
can I prevent my Antivirus from conflicting with this download?
If
your antivirus is alerting you that our software is being installed
you should instruct your antivirus to permanently ignore/exclude
our software from future alerts and scans. Most antivirus/antispyware
programs also allow you to add programs to their exclusion lists
manually. For a full list of file exclusions, select the product
you are using from the list below:
What
types of "potentially dangerous programs" might my antivirus
detect?
Modern
antivirus scanners use 'heuristics', which basically means you may
receive an alert when your scanner 'thinks a program could be' malicious
or invasive. This leads to many commercially available programs being
flagged as viruses or trojans, despite the software itself being
totally harmless and safe to use. Some categories of software that
many antivirus scanners now present alerts for are:
- Software
that logs or captures keystrokes typed by users
- Software that monitors
user activities and behaviors - such as website browsing,
chat conversations, etc.
- Software that
allows you to recover passwords and other personal
data you may have lost or forgotten
- Software that monitors
or logs Internet or network activity (also known as packet
sniffers)
- Software that
allows you to access or control your PC remotely from
remote locations
- Software that uses
keyboard hooks to launch programs when certain keystrokes
are pressed
- Software that acts
as a server - such as a FTP server or mail server
|
SpyAgent
FAQ 
