Frequently Asked Questions
you will find common questions about SentryPC.
Product Manual/Help Documentation
forgot my Admin Password!
2. SentryPC does not load when Windows starts
3. A user is locked due to scheduling or time running out,
but I need to give them temporary access, how?
4. Some of the Security Settings do not restrict the things
they should for users, like 'Disable Windows Shutdown'
5. SentryPC does not seem to be logging activities for some
of my computer's users
gives me an error with MSVCRT, MFC70 or MSVCR70.DLL?
I forgot my Admin Password!
the "Hint" button on the password entry screen. If this does
not help you remember your password you can contact our support desk to
recover your password. If you are positive you are entering your password
exactly your software installation might have been tampered with - please
reinstall SentryPC completely.
SentryPC does not load when Windows starts
Run SentryPC once under an admin account on your computer. SentryPC
will now start loading on startup for all users of that computer.
A user is locked due to scheduling or time running out, but I need to
give them temporary access, how?
You can use the 'Grant user Temporary Full Access' command in
the Admin Commands menu available on the SentryPC interface. When you
are done use the 'Restore' command from the same Admin Commands menu to
reinstate their lockdown.
Some of the Security Settings do not restrict the things they should for
users, like 'Disable Windows Shutdown'
Some settings require you to be logged in under the user account
that you want them to take effect on. These settings are marked with an
asterisk (*) on the configuration page for the Security Settings. To implement
these settings, log in under the user account you wish them to take effect
on, then configure the Security Settings options as needed.
SentryPC does not seem to be logging activities for some of my computer's
The most likely explanation for this is that the log location
where SentryPC stores its activity logs does not have proper security
permissions. Make sure the log location for SentryPC's activity monitoring
has full read/write access for all users of your computer. To retrieve
SentryPC's log location check the 'Log Location' tab under 'Advanced Settings'
in the Admin Control Panel.
SentryPC gives me an error with MSVCRT.DLL, MFC70.DLL, or MSVCR70.DLL?
can install these missing system files by running the installer we
have created found HERE.