SpyAgent Quick Help

Here you will find quick answers to common questions regarding the usage of SpyAgent.

How do I access SpyAgent?
SpyAgent is accessed either from the start menu -> programs -> SpyAgent folder, or via the installation folder you installed the software to (default is c:\program files\spytech software\spytech spyagent). The stealth installation installs SpyAgent to your c:\program files\sysconfig folder. From there you can run the SpyAgent executable.

How do I start monitoring?
Once you have SpyAgent running, simply click on "Start Monitoring" to start monitoring.

How do I stop monitoring?
Press CONTROL+ALT+SHIFT+M on your keyboard (or whatever you have changed the hotkey to, if you have changed it). From there enter your password in the prompt. The default password for SpyAgent's stealth installation is 'spytech', no quotes. You can also run the nostealth.exe in the SpyAgent installation folder to get the password prompt - useful if you have disabled hotkey access totally.

How do I have SpyAgent autoarchive logs?
SpyAgent can autoarchive logs via its AutoClear feature (under Advanced settings). You can have SpyAgent archive your logs before they are cleared.

How do I run SpyAgent in total stealth?
Please check out our stealth installation guide HERE for a walkthrough.

How do access conversation and email logs remotely, since they are not sent via email?
SpyAgent's chat logs can be viewed remotely with SpyAnywhere, another popular product we sell. You can also use the FTP upload option - SpyAgent will upload all chat and email logs via FTP upload.

How come nothing happens when I run SpyAgent?
SpyAgent is either already running in stealth mode, or you have it configured to run in stealth mode when it is loaded. Use the hotkey to access the software again.

How do I see how long an application was running?
In the events timeline log you can see when a user started a program, and then later stopped it (i.e.: Program Started/Program Closed events). You can use the timestamps on these entries to see how long the program was running.

How do I see how long a user was using the computer?
SpyAgent's Actions log will add an entry that states how long the user was active during a monitoring session. For example, if a user starts the computer in the morning and you later stop monitoring to view logs - you will see an entry that states how long the user was active during the monitoring time.

How do I make SpyAgent to stop monitoring when a user is inactive?
SpyAgent's idle timeout feature (under logging options) will tell SpyAgent to pause logging when a user is idle/inactive for X minutes - by default it is set at 30 minutes.

How do I make SpyAgent log a chat client that is not exclusively supported by the chat viewers?
SpyAgent can monitor any chat client via screenshots and keystrokes.

How do I log multiple users on my computer with SpyAgent?
SpyAgent can log all users on your computer. To do this you only have to make sure the log location for SpyAgent is set to a folder that has read/write access for all user, and that 'load on startup for all users' is enabled. You can use the User Filtering feature to limit SpyAgent to log only specified users.

For more frequently asked questions check out our SpyAgent FAQ.

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