Antivirus/Antispyware Exclusions and Instructions

For proper antivirus/antispyware exclusions, please use the file exclusions and instructions listed for the product you are using below. If you are on a 64-bit version of Windows the install folder will be located in your c:\program files (x86)\ directory, rather than the usual c:\program files\ directory. If your antivirus does not accept folder exclusions then please add each file that is present within the installation folder to the exclusions list. The files listed below may be HIDDEN within Windows and may not appear to be present on your computer. If this is the case, you will need to enable hidden file viewing in Windows to see the files so you can exclude them. Click here for a how-to on enabling hidden file viewing in Windows.

For specific instructions for your antivirus solution, click here.

SpyAgent

To exclude SpyAgent from your antivirus/antispyware software, please instruct your software to ignore the following files:

32-bit Windows:
c:\program files\sysconfig\

64-bit Windows:

c:\program files (x86)\sysconfig\


If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

SpyAnywhere

To exclude SpyAnywhere from your antivirus/antispyware software, please instruct your software to ignore the following files:

32-bit Windows:
c:\program files\sneconfig\

64-bit Windows:
c:\program files (x86)\sneconfig\

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, Remacc.SpyAnywhere, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

SpyAgent/SpyAnywhere Suite

To exclude the Suite from your antivirus/antispyware software, please instruct your software to ignore the following files:

for Suite standard installation
32-bit Windows:
c:\program files\sneconfig\
c:\program files\sysconfig\

64-bit Windows:
c:\program files (x86)\sneconfig\
c:\program files (x86)\sysconfig\

for Suite STEALTH installation:
32-bit Windows:
c:\program files\sysconfig\

64-bit Windows:
c:\program files (x86)\sysconfig\

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, Remacc.SpyAnywhere, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

SentryPC

To exclude SentryPC from your antivirus/antispyware software, please instruct your software to ignore the following files:

if using Windows XP/2000
c:\documents and settings\all users\application data\spc\

if using Windows Vista/7/8/10
c:\programdata\spc\

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

Realtime-Spy

To exclude Realtime-Spy from your antivirus/antispyware software, please instruct your software to ignore the following files:

if using Windows XP/2000
c:\documents and settings\all users\application data\rs\

if using Windows Vista/7/8/10
c:\programdata\rs\

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

Keystroke Spy

To exclude Keystroke Spy from your antivirus/antispyware software, please instruct your software to ignore the following files:

32-bit Windows:
c:\program files\ksysconfig\

64-bit Windows:
c:\program files (x86)\ksysconfig\

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.KeystrokeSpy, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.

NetVizor

To exclude NetVizor from your antivirus/antispyware software, please instruct your software to ignore the following files:

for NetVizor's viewer software
32-bit Windows:
c:\program files\netvizor\

64-bit Windows:
c:\program files (x86)\netvizor\
for the NetVizor client
32-bit Windows:
c:\program files\nvclient\
c:\windows\system32\netdeploysvc.exe

64-bit Windows:
c:\program files (x86)\nvclient\
c:\windows\syswow64\netdeploysvc.exe

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

Please refer to the exclusion notes above if you have difficulty adding/finding files for exclusions.