Antivirus/Antispyware Exclusions and Instructions
If, while downloading or installing our software, you receive an alert from your antivirus or antispyware software do not be alarmed. Our software is not a virus, and it cannot damage your computer. Many virus scanners now alert you when just about any program that could be potentially used in a malicious or privacy-invasive manner is installed - this includes keystroke loggers, activity monitoring software, remote administration tools, and more. This includes commercially available, reputable software like our own. Please read below for a comprehensive list of what types of software your antivirus may present an alert for.
How can I prevent my Antivirus from conflicting with this download?
If your antivirus is alerting you that our software is being installed you should instruct your antivirus to permanently ignore/exclude our software from future alerts and scans. Most antivirus/antispyware programs also allow you to add programs to their exclusion lists manually. Below you will find links to our products' files for use when adding exclusions to your antivirus software, as well as specific instructions for the most popular antivirus/antispyware solutions.
For a full list of file exclusions, select the product you are using from the list below:
For detailed exclusion instructions to learn how to exclude our files listed above, select the product you are using from the list below:
What types of "potentially dangerous programs" might my antivirus detect?
Modern antivirus scanners use 'heuristics', which basically means you may receive an alert when your scanner 'thinks a program could be' malicious or invasive. This leads to many commercially available programs being flagged as viruses or trojans, despite the software itself being totally harmless and safe to use. Some categories of software that many antivirus scanners now present alerts for are:
- Software that logs or captures keystrokes typed by users
- Software that monitors user activities and behaviors - such as website browsing, chat conversations, etc.
- Software that allows you to recover passwords and other personal data you may have lost or forgotten
- Software that monitors or logs Internet or network activity (also known as packet sniffers)
- Software that allows you to access or control your PC remotely from remote locations
- Software that uses keyboard hooks to launch programs when certain keystrokes are pressed
- Software that acts
as a server - such as a FTP server or mail server